KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for a System Test Execution Engineer, Customer Technical Support Engineer, SSD BU in the Customer Technical Support department.  This role reports to the Sr Manager, Customer Technical Support, Central Region, SSD BU.As a Test Execution engineer, this role will include conducting hands-on testing of SSDs in a variety of customer test environments. You will work with internal teams to test and troubleshoot SSD products in a range of servers with different OS and BIOS environments. In some cases, you will collaborate directly with customers on test design and execution plans. Responsibilities:Work independently as a test engineer to set-up and conduct hands-on testing of NVMe and SAS SSD products in server platforms.Generate records to track test progress and results in an organized manner.Create test plans for optimized efficiency.Collaborate with internal and customer engineers, including international teams, to support SSD software testing.Communicate frequent status updates to relevant team members.Document and resolve technical issues in a variety of OS environments.Conduct first-level failure analysis on SSD drives that fail during qualification and drives returned for urgent field issues.Perform other lab-related functions related to the support of our products and customers, including planning for new test equipment purchases, maintenance and configuration of existing equipment infrastructure as needed.Install NVMe and SAS Servers into racks.Speak to our Teir-1 customers directly in meetings as well as via email.Engage with KIOXIA internal design teams to drive resolution of issues, and to communicate customer requirements.Consistent tracking of issues and follow up to drive all open issues and questions to resolution.