Job DescriptionDell is supporting a large customer in the aerospace industry by managing their end-user environment, including mobile device support. This customer has a site in Wichita, Kansas, where many employees sit and need support for any issues that may occur with their mobile devices. This includes helping to troubleshoot, configure their applications and access as well as other possible desktop issues they may have.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
Must be local to Wichita, KS
3 years of technical support experience installing, troubleshooting, configuring, and repairing desktops, laptops, tablets, phones and printers
Ability to manage devices in Intune, Active Directory and SCCM
2 years of experience troubleshooting and configure both iOS and Android mobile devices
Knowledge of 5G and WiFi IT networking
Knowledge of ITIL processes
Ability to pass a background check
Excellent customer service skills - Familiarity with the process to set up a user's mobile device.
Both MAC & Linux OS knowledge
Knowledge of using Citrix on a mobile device
Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, etc. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].