Lab Support Engineer 1

and those authorized to work in the U.S. can be considered as W2 candidates. Job Title: Lab Support Engineer 1Duration: 12 monthsLocation: Round Rock, TXJob DescriptionRESPONSIBILITIES Installs and configures computing infrastructure and deploys new servers, equipment and software as required. Responsible for assisting in the design and layout of the computing infrastructure. Responsible for deployment of new servers and storage arrays. Assist with monitoring and troubleshooting the technical environment for problems. Identify system performance issues and help develop tools for better system management. Ensure that all services are consistently available to all end users. Provide technical assistance and consulting to the users if necessary. Maintain accurate hardware inventory records. Create and maintain storage allocation.The role will be part of a new team that is responsible for running and maintaining a shared lab. The shared lab is a new concept to allow the reconfiguration of hardware instead of buying new tools/hardware for every project. This role will be building/configuring systems specific to the project need a Client team member has.RESPONSIBILITIES: Primary role is to address incoming support tickets and provide quick resolution. Tickets will require finding parts and building server configurations to customer specifications, providing assistance to customers on config related questions, assisting in maintaining lab infrastructure, and working with customers to resolve issues. Responsible for deployment of new servers and storage arrays. Monitor and troubleshoot the technical environment for problems and report to team leads. Maintain a thorough understanding of all documented processes and procedures. Provide technical assistance and consulting to the users if necessary. Complete proactive and preventative system upgrades. Maintain accurate hardware inventory records.Experience: Experience managing and servicing support tickets while adhering to defined SLA''s. Strong analytical, problem-solving, negotiation, and organizational skills Working knowledge of RAID, iSCSI, SAS and Fibre Channel preferred Working knowledge of Windows (2012, 2016, etc.) and Linux (RHEL, SUSE, etc.) environments Working knowledge of virtualized environments (VMware, Hyper-V, etc.) Working knowledge of computer networking. Must also be capable of lifting 30lbs and working in server datacenter environment. Preferably open to working 2nd shift if needed. Proactive, able to follow detailed processes, comfortable interacting with customers and providing excellent customer service.