Allied Universal® Risk Advisory and Consulting Services, North America’s leading specialized risk and threat assessment, prevention, intelligence, and investigative practices provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time risk advisory jobs and consulting jobs!Allied Universal® Risk Advisory and Consulting Services, an Allied Universal® Company, is hiring a Tactical Operations Center Operator. The Tactical Operations Center (ERC) Operator is responsible for monitoring and response, emergency dispatching and incident report and analysis. Matches available officers and/or subcontractors to post; distributes schedules; coordinates with appropriate supervisor and management staff to contact and redeploy staff to fill call-offs; coordinates response to schedule changes and client requests; verifies that schedules are maintained real-time and validates that contractually stipulated officer requirements are met, and posts are filled with qualified personnel at proper pay/bill ratios. Coordinates efforts to input information into automated resource system; takes and logs calls from sites. This is a full time, in office role.Training:
Training will be conducted during the day shift (8:00 am - 5:00 pm) and some evening shifts.
Schedule:
Thursday from 5:00pm - 1:00 am and Friday - Monday from 10:00pm - 6:00 am
There will be some mandatory overtime.
RESPONSIBILITIES:
Maintain site coverage at all times; track requests to ensure site coverage; respond to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts
Ensure that accurate timekeeping, payroll, and billing data is posted in automated payroll and billing system; verify billing and payroll reports and ensure that responsible supervisors or managers correct discrepancies; interface with accounts receivable and payroll departments to make corrections as necessary
Hold margins at or above 23% and payroll/billing accuracy to 98% or better in accordance with company standards; track and report margin and current payroll/billing accuracy to senior management on a weekly basis
Maintain current knowledge of client contracts and requirements
Provide phone and email monitoring for emergency security related services
Dispatch unarmed, armed and law enforcement officers throughout the country in emergency situations
Manage client requests; responsible for completing and maintaining documentation; provide pertinent information to our accounting staff for pay and bill purposes
Coordinate scheduling changes with Operations Managers, Active Law Enforcement personnel and Subcontractors; serve as a liaison with clients and operations management, law enforcement, and subcontractors in resolving scheduling, training, billing, and payroll challenges
Coordinate removal of Subcontractors from posts based on client complaints, attendance problems, or other performance issues; advises management of any staffing problems that may arise
Ensure capabilities for regional and worldwide monitoring exist and may be instituted on an as needed basis
QUALIFICATIONS:
Must possess one or more of the following:
High school diploma or equivalent
Minimum of five (5) years of verifiable work experience
Minimum of five (2) years of experience in a call center, dispatch, or command/control center environment
Understanding of security operations
Ability to maintain professional composure when dealing with unusual circumstances
Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages, and reconciliation
Ability to understand and provide instructions in written, oral, diagrammatic, or schedule form
Ability to use personal computers and office productivity software; ability to write logs and reports; ability to communicate clearly and concisely
Planning, organizing, and leadership skills
Ability to be an effective team member
Courteous and effective oral and written communication skills; strong customer service and service delivery orientation; ability to interact effectively at various social levels and across diverse cultures
PREFERRED QUALIFICATIONS:
Two (2) years of experience in an emergency response role
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-IM1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Texas-RichardsonJob Category: Administrative