Description To be considered for a job at a rapidly expanding company in the Real Estate & Property industry, apply for Robert Half's Help Desk Analyst role, which will be responsible for supporting local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization.POSITION: HELP DESKLOCATION: RICHARDSON DURATION: 6 MONTH CONTRACT TO CONVERSIONRATE: $20-$22/HR DEPENDING ON EXPERIENCEOverview
Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel.
Responsibilities
Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction.
Provide case status updates to management and end-users
Supports and maintains effective relationships with users
Requirements
Windows 10, Active Directory (pw resets, add/moves/changes)
Office 365 / Outlook (admin console experience)
Citrix experience strongly desired (80% of users)
LogMeIn remote desktop experience will be considered as a substitute
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .