Vacancy caducado!
- Serve as first point of contact for all information technology issues within the Bank.
- Respond to telephone calls and emails from employees for IT support
- Assist the end user community using remote tools by recording, resolving, and responding to issues
- Support Windows 7 and 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voice mail usage, and Mobile Device Management
- Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate
- Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries
- Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction
- Understand team and organizational support structures
- Be on time each day for start of shift and maintain a good attendance record
- Bachelor’s/Associates Degree or equivalent experience
- Must be flexible for extended hours and/ or shift work
- Minimum of 5 years previous experience in a service desk environment
- Must have excellent customer service, telephone, listening and communication skills
- Must have excellent documentation and writing skills
- Must demonstrate excellent time management skills and be self-driven to efficiently manage daily work load
- Demonstrate experience in applying knowledge/skills in a Customer Support environment
- Strong analytical aptitude and problem solving skills in a technical environment
- Multi-task across several ongoing tasks of varying priorities as required
- Ability to make good judgments, negotiate, problem solve and strong decision-making skills
- Ability to understand and clearly communicate technical information to non-IT personnel
- Maintain a high level of knowledge regarding the clients computing environment
- Must demonstrate strong sense of urgency regarding solving end-user issues
- Be able to solve problems regarding system errors or usage issues
- Must be able to minimize downtime by rapidly diagnosing and resolving problems
- Be able to track and document information regarding troubleshooting techniques
- Maintain a high level of teamwork and knowledge sharing
- Demonstrate strong organizational skills
- Proficiency with Windows 10 troubleshooting
- Proficiency with Office365 troubleshooting
- Proficiency with laptop, desktop and peripheral hardware troubleshooting
- Proficiency with VPN and network connectivity troubleshooting
- Proficiency with general application troubleshooting in a Windows environment
Vacancy caducado!