Vacancy caducado!
Job Responsibilities Include:
- Work directly on Active Directory and other client customized application for user account provisioning and de-provisioning.
- Responsible for working on Remedy queues for customer requests in FIFO basis unless directed by Team Lead or Manager or any authorized person.
- Assist and guide all Security Provisioning Sr. Associate for all process and procedures related queries
- In some specific situations, he/she needs to directly work with ISM/CDE of the account along with the Manager.
- Timely reporting of issues to management and proactive approach for problem solving
- Responsible for quality issues and find ways to mitigate gaps in process to avoid quality issues.
- Ensure all Service Management procedures are being followed by him/her and the entire team
- Builds deeper understanding of processes, procedures, customers and organization.
- Assists program or process development and implementation.
- Develops solutions to a variety of problems of moderate complexity.
- Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
- Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
- Assumes responsibility to improve service, efficiency and quality of work.
- Contributes to area by ensuring quality of output.
- 2+ years of experience working on Active Directory provisioning
- 2+ years of working on a ticketing systems such as Remedy and/or ServiceNow
- Security Certifications
- Works well with team and also can work independently
Vacancy caducado!