This role is based in Plano TX and will have a hybrid working schedule of 3 days/week in office. Relocation assistance is not available for this role. Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Your CareerThe Business Systems Specialist is a member of the Business Systems Team within the Central Ops Organization. This role helps to ensure systemic accuracy & usability of our sales tools. Primary sales tools to be supported will include, but not be limited to Salesforce, Clari, People.ai, ClosePlan, and Callidus Commissions.The primary areas of focus for this role will be:
Act as a liaison between IT Development and business functions to drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment
Resolve Tier 2 support requests driving to timely resolution for the end user
Your Impact
Demonstrate thorough understanding on role hierarchy, forecast hierarchy and territory hierarchy
Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools
Drive all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross functional collaboration with IT and other team members
Work closely with the company’s Subject Matter Experts and IT to research & resolve issues related to Salesforce & Clari
Partner with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic enhancements and then partner closely with IT Development for execution through an Agile environment
Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment
Conduct change management for related system enhancements
Project Manage and provide direct support to Merger & Acquisition related Salesforce changes
Utilize business knowledge and expertise to drive business process improvements
Balance relationships with multiple business teams for new solution features and technical support
Perform regular SFDC data audits to ensure accuracy within the system
Assist in scheduled maintenance of the systems via data migrations
Assist with documentation of best practices and usage
Your Experience
Salesforce certification is highly preferred but not required
Solid knowledge of navigating Salesforce landscape and terminology with focus on data security
Hands-on experience with Sales forecasting tools is highly desirable
Hands-on experience providing system and tools support to users
Experience with sales processes and experience in a sales environment is a plus
Experience driving system change through an Agile environment
Strong team player with service-oriented attitude and customer focus
Excellent time management skills
Quick learner and able to thrive in a fast-paced environment
Experience training sales users on new Salesforce functionalities
Aggressive problem solver
Experience with data extraction and conducting mass updates via workbench and Dataloader
Ability to work with a variety of internal/external customers and vendors (some technical some non-technical)
Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships
Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience - including both verbal and written communications
Additional knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus
Education - Bachelor’s Degree or equivalent military experience required
The TeamOur Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $102,000/yr to $164,800/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here . Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.