Program Manager

At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.Perficient currently has a career opportunity for a Program Manager in our Dallas, TX office.The Program Manager owns the delivery and stakeholder relationship for Client’s Programs after contract(s) have been signed. As the PM you will leverage your skills as a strong leader and communicator to maintain responsibility for all delivery, financial, and client and team needs as well as be the main point of contact to address issues. You will collaborate with the Perficient Account Director and take direction from the Perficient Delivery Direction and work with Perficient Project Managers, Perficient Team Leads, and Perficient Team Members as well as Client Stakeholders, Client Managers, and Client Team Members. Your goal is to ensure that Perficient engagements and Client relationships are strong, enduring, and consistently positive and improving. As the Program Manager, you will:

Drive the engagement with initiative by being resourceful, working independently, take action when necessary, and constantly looking for improvement.

Communicate effectively by inviting questions, encourage interaction, investing in understanding people, openly sharing ideas and knowledge, and staying focused on what is important.

Bring organization to multiple priorities, bringing structure and process where it lacks, and keeping objectives front and center.

Be reliable in taking ownership, keeping your commitments, and persisting through challenges gracefully.

Solve problems with confidence through your ability to learn, seek counsel, find solutions, and make decisions.

Work with the Sales team to identify new stakeholders.

Support Sales and Marketing during Account Planning and Proposal process.

Ensure contracts meet Perficient and Client requirements.

Setup new engagements, including resourcing, internal and external workforce tools, and manage internal/client communication.

Manage team roles and responsibilities.

Resource, Onboard, and Assign new team members.

Maintain and govern communication plans, workforce tool and processes, standard operating processes, escalation, and delivery roadmap.

Manage projects and programs on time and on budget by managing both internal consultants and clients.

Foster positive stakeholder relationships as primary point of contact for delivery.

Help stakeholders implement services.

Identify and manage client/team issues as proactively and as they occur.

Coordinating and holding team building activities.

Be accountable and hold Project Managers for finances, delivery, and team management including timelines, status reports, timesheet approvals, and tasking tools.

Ensure the engagements is carried out correctly.

Create a positive experience for Client stakeholders.

Manage and approve invoices and billing.

5+ years’ experience leading the delivery of enterprise-level digital consulting projects.

Managed marketing and/or technical projects for B2C consisting of 10 or more people totaling over $3,000,000 budget.

Managed and delivered engagements for a Fortune 500 company.

Specific knowledge and application of project management such as communication, financing, cost allocations, capital & operating expense handling, program portfolio management, and employee resourcing.

Knowledge of Digital Products and Technology such as User Experience Design, Frontend Development, Content Management Systems, Backend Development, and Cloud.

Knowledge of Auto Manufacturing, Financial Services, or Auto Finance is a plus.

Managed engagements using both Waterfall and Agile/Lean methodologies.

Led teams and engagements utilizing Scrum or similar Agile framework with ability to coach teams on agile value and principles.

Effective written, verbal, and visual communicator in both formal and informal settings.

Capable of developing personal relationships with Client managers and VP’s that creates trust, ability to talk openly, and focus to use those relationships to drive business outcomes.

Experience presenting to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to marketing and technical subject matter experts.

Capable of working with, influencing, and building good relationships with various personality types to capture dissenting opinions, drive consensus, and help craft plans to achieve desired results.

Detail oriented.

Strong skills in data analysis/manipulation.

High level knowledge of enterprise IT and/or Marketing organizational, business, and technical environments.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. More About Perficient Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. #LI-DC1ID: 2020-9276 External Company Name: Perficient, Inc External Company URL: www.perficient.com Street: 5340 Legacy Drive Post End Date: 3/31/2020