Professional Services Consultant, NGFW

Your CareerThe Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant, you will provide onsite and/or remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the products Subject Matter Expert and will interact directly with the customer's personnel and project teams providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.As a Professional Services Consultant, you’ll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company’s platform is desired, even more important is having a solid foundation in networking and security technologies.In fact, extensive experience with a competitor’s technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer. Your ImpactMigrate customers from legacy firewall technologies to Palo Alto Networks platformsBuild custom security policies and application signatures, configured for our client’s needsProgress and uphold expertise in deploying advanced Palo Alto Networks features and functionalityProvide after hours and weekend on-call support as needed to support maintenance activitiesAnalyze logs and events from the solution to perform initial troubleshooting and issue identificationWork with our Technical Assistance Center to troubleshoot and diagnose support casesMaintain the Company's solution and provide mentorship on code upgrades and best practicesEnsure client needs are met and deliverables produced on time according to specified project deliverables and scope