Vacancy caducado!
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
- Accurately document instances of hardware failure, repair, installation, and removal
- Assist in developing strategies and capacity planning for future computer hardware needs
- Support development and implementation of new technology in the trading environment
- Application support for internal build software
- Technical support on-site or via phone or email
- Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations
- Respond to user questions and explain the operation of network applications and equipment
- Assist in the maintenance of standards and documentation
- Performs analytical, technical, and administrative work in planning, installing, supporting computer equipment and software under moderate supervision
- Resolves and researching complex issues within the trading environment involving Desktops and Citrix platforms
- Consult with end users to determine optimal configuration of equipment and applications
- You will be expected to exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- 24/365 on-call rotation
- Network design and implementation
- Technology Call Center and or Customer Service experience
- Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents
- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service
- Exceptional vendor relationships
- Outstanding knowledge of software maintenance
- Excellent problem solving and analytical skills
- Load balancing and scalability
- Database performance modification
- Process improvement
- Software performance modification
- Hardware knowledge for laptops, desktop, servers, networking
- Experience with Window Win10
- Experience with MS Office, 2013, 2016, 2019, 365
- Experience with Windows server 2012, 2016, 2019
- Experience with SQL Client
- Experience with Perforce
- Experience with PowerShell
Vacancy caducado!