We are reimagining the future of work at JPMorgan Chase by delivering simple and seamless experiences that allow our employees to do their best work. One key area of focus within the Employee Experience organization is to deliver an exceptional new hire onboarding journey - ensuring our new hires have a frictionless path from new hire to productive employee.As an Associate on the New Hire Acclimation Team, you will sit within the Acclimation journey pod for Firmwide Onboarding, which is responsible for helping new hires get oriented to the firm, their location and role. This pod is focused on identifying opportunities to uplift the experience, look for ways to accelerate a new hires network and ensure new hires have high touch experiences at the key moments that matter. The role will have the opportunity to partner with colleagues across the breath of the organization, for example from user experience and technology through to branding and communications, in order to drive change across organizational groups.The role will be in Plano. Travel may be required.Job Responsibilities
Support the team to design, develop and deliver key experiences within the acclimation journey pod book of work
Analyze customer journey data, feedback and metrics to identify areas of opportunity for further experience uplift
Active management of stakeholder engagement plan, including co-ordination of the agendas, material and resolution of actions / takeaways post key meetings
Management and ongoing maintenance of stories / epics / backlog within JIRA for orientation journey pod work
Required qualifications, capabilities, and skills
5+ years of demonstrated experience working in product/journey and/or strategy
Customer obsessed
Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
Ability to build and maintain strong and productive relationships
Strong verbal, written and presentation skills
Team-oriented, actively participating to foster a positive work environment with peers
Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities
Ability to solve problems creatively and effectively
Strong work ethic, self-starter who is creative with a 'can-do' attitude
Must be proficient in MS Excel, PowerPoint and other Office applications - ability to build senior level presentations and materials
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans