ITOM Consultant

The candidate Should have expertise in following areas in ITOM and not necessarily all of them.

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premise or remotely as required. Most engagements are remote.
• Enhance customer knowledge in IT Operations Management with ITIL v3 framework
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Excellent verbal and written communication skills require.
• Expertise and experience with ServiceNow ITOM products are required
• ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
• 2-5 years in a consulting position, delivering software implementation engagements
• Experience in multiple application architectures and supporting technologies
• Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge