Vacancy caducado!
Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Qualifications
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
- Good understanding of computer systems, mobile devices and other tech products
- Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
- Ability to diagnose and resolve basic technical issues
- Computer skills must include: Microsoft Office Suite, SAP GUI
- Install and repair Laptop PC, Printers
- Experience with LAN and Cabling
- 14 years’ experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable.
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy caducado!