Customer Success Manager

Your Career The Customer Success Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security solution adoption and accelerate business value and ROI from customers’ investment in Palo Alto Networks during their cloud transformation journey. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions. The end result is increased customer satisfaction, value, retention, and expansion of the Palo Alto Networks cloud security footprint.Your ImpactOwn the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customersDevelop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to  ensure they are leveraging the solution to achieve full business valueDevelop a comprehensive understanding of typical business and security challenges faced by customers and common cyber security objectives to appropriately map features and associated business benefits to address their needsServe as a customer advocate in influencing product roadmap and improvementsAdvise and recommend on how the Palo Alto Networks cybersecurity solution can be used to help mature and improve a customer's Security Operations Center(SOC), Cloud Security Change Management processManage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediateIdentify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed