Client Services Specialist II, Third Party Property Management

We have an opportunity for a Client Services Specialist II within our Third Party Property Management team. You are the right person for the job if you are resourceful, enjoy helping people, compassionate with clients, demonstrate active listening skills, and be highly effective at addressing Owners inquiries regarding company services and property performance. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner. Responsibilities: Provide our Owners with the highest levels of service and professionalism ensuring complete customer satisfaction and support.Act as a liaison between Owners and Company Management, facilitating clear and effective communication.Provide client account status, work-order details, and forecasts via inbound or outbound calls, ensuring our Owners are well-informed about their properties.Pre-review / review monthly financials for each Owners' portfolio, preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information, ensuring transparency and accuracy.Facilitate one-on-one feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements. Participate, support and/or coordinate Customer Service, Revenue Management and Marketing, and other internal department projects related to our Third Party Management business, contributing to the overall success of the team and our Owners.