The Branch Team Member’s primary responsibility is to provide exceptional service via customer shipments, inventory control measures, greeting of walk-in customers and timely execution of sales and rental requests. Duties also include ensuring order requests are delivered, shipped, or provided to customers in a timely manner. The Branch Team Member will also be responsible for inventory management and Branch Epicor duties. This is an on-site position pays between $20 and $22 per hour and reports directly to the Branch Operations Manager. RequirementsESSENTIAL FUNCTIONS
Coordinate Branch Operations including order fulfillment, shipping, inventory stocking and receiving.
Schedule, complete, and process cycle counts for inventory control.
Process all Epicor duties as outlined by the branch manager including RMA’s, PO’s, rental invoicing, inventory controls.
Answering phones in a timely and courteous manner.
Greeting visitors and assisting them and/or directing them to the appropriate StoneAge staff.
Coordinate walk-in sales and rentals, including price quotes and rental agreements.
Process rental returns and customer product returns.
Performing order entry for Branch customers and adhering to the sales processing expectations.
Stage parts for repairs & service.
Perform product delivery and/or pick-ups as required.
Perform any additional duties as required by the Branch Operations Manager.
Participate in the Branch On-Call schedule.
KNOWLEDGE AND TRAINING REQUIREMENTS
Commit to being aware of new products, techniques, functions, and applications.
Be familiar with all existing StoneAge product lines and product applications.
Processes and procedures for opening new accounts, completing sales orders, RMA’s, and PO’s.
Understand freight terms, requirements on customs documentation, shipment tracking and general shipment information.
Understand and utilize other internal tools such as jetting charts, technical manuals, etc.
Microsoft Office software (Word, Excel, Sharepoint, Outlook, and others), Salesforce, Epicor functions to provide excellent customer service.
Respond to customer needs by embracing the StoneAge Own-It Mindset.
Have the ability to establish and maintain positive working relationships with other employees and to communicate and interact effectively with management and team members as all levels through both verbal and written means.
Complete Forklift certification through StoneAge’s training program.
Employ a strong continuous improvement mentality
Demonstrates the “Own It” mindset and fosters the mindset within the Branch teams:
Be A Great Teammate
Practice Self-Leadership
Deliver on the StoneAge Assurance Promise
OTHER INFORMATION
Extended working hours may be needed at peak times or when short staffed.
Expected to work a consistent, dependable schedule with advance notice of time off requests whenever possible.
Travel may be required.
Must be able to lift heavy loads using proper lifting techniques as outlined in the StoneAge Employee Handbook.
Follow all additional Safety Protocols as outlined in the StoneAge Safety Handbook.
We value the diversity of the people we hire and serve. Diversity at Our Company means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
BenefitsStoneAge offers a comprehensive benefits program that includes:
Group health, dental, and vision insurance
Life insurance
Long-term disability insurance
Paid time off
Paid holidays
401(k) plan with a guaranteed match
Paid parental leave
Wellness rewards program, and much more!
Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.Please visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!