QA Manager

We are seeking a highly skilled and experienced QA Manager to join our team in Odessa, TX. As the QA Manager, you will be responsible for leading our quality assurance efforts, ensuring the delivery of high-quality reports, and driving continuous improvement in our QA processes.Develop and implement comprehensive QA strategies and methodologiesLead and mentor a team of QA professionals, fostering a culture of excellence and continuous learningCollaborate with cross-functional teams to define quality standards and testing requirementsOversee the creation and execution of monitoring reportsManage defect tracking and resolution processes, ensuring timely closure of issuesImplement and maintain QA metrics to monitor team performance and customer service qualityDrive the adoption of best practices in quality assuranceParticipate in project planning and risk assessment activitiesContinuously evaluate and improve QA processes to enhance efficiency and effectivenessStay up-to-date with Texas Workforce Commission updates to the Child Care Guide and ensure Team compliance