Senior Analyst, Customer SuccessRequisition Id: 375157Business Unit: LTLLocation:North Richland Hills, TX, US, 76180What you’ll need to succeed as a Senior Analyst, Customer Accounts at XPOMinimum qualifications:
Bachelor’s degree or equivalent related work or military experience
2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
Experience with Microsoft Office products such as Excel and Word
Analytical and problem-solving skills
Preferred qualifications:
LTL industry experience
Excellent verbal and written communication skills with the ability to manage difficult customer conversations
Able to operate with minimal guidance and structure in a fast-paced, client-focused environment
About the Senior Analyst, Customer Accounts jobPay, benefits and more:
Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 15 days of PTO over your first year
10 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day:
Perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions
Facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts
Assist with query building, dashboard generation and report templates
Ensure the quality of reports delivered to customers by prooing and editing reports, checking numbers & report findings and ensuring the overall formatting and visual consistency of the reports
Monitor utilization and partner with customers to develop strategies to ensure the best use of our service and help achieve maximum value
About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=enUS) .