BDC Service - Toyota of Mt Pleasant

SUMMARY;Salary:$15per hour(The BDC Service Agent position has as pay scale consisting of the following. Wages include base hourly compensation $15)  ESSENTIAL JOB REQUIREMENTS AND RESPONSIBILITIES:Be directly responsible for the following items, as set at the sole discretion of the company, which may be changed from time to time:Communicates effectively with Phone customers and prospects according to their preferred method of communication, whether by phone, by email or in person.Has thorough knowledge of all dealership products and services.Assists guests in selecting a vehicle by asking questions and listening carefully to their needs.Checks emails frequently and responds to inquires immediately.  Delivers messages intended for other departments promptly.  Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.Exhibits high level of commitment to guest satisfaction.Maintains a safe work environment.Maintains a professional appearance.Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.Determine management, production and quality requirements by asking questions and listening.Attend Sonic meetings as requested.Maintain a follow-up system that encourages follow through with assigned projectUnderstand the terminology of the business and keep abreast of technology changes in the product.Follow directions from a supervisor.Understand and follow work rules and procedures.Interact well with others and be a positive influence on associate morale.Must sign voluntarily the company’s non-disclosure and confidentiality agreement and be able to be faithful to its provisions.