Customer Service Representative (CSR)
Job Summary
We seek a dynamic and customer-focused Customer Service Representative/Social Media Manager to handle customer interactions, manage our social media presence, and help drive engagement. This hybrid role requires strong communication skills, problem-solving abilities, and creativity to enhance our brand presence while ensuring top-tier customer satisfaction.
Key Responsibilities
-Customer Service (CSR)
-Answer incoming calls, emails, and messages from customers.
-Schedule appointments and dispatch service technicians as needed.
-Handle customer inquiries, complaints, and service requests professionally.
-Maintain accurate customer records and update account information.
-Follow up with customers to ensure satisfaction and handle feedback.
-Process invoices, payments, and other administrative tasks.
-Social Media Management
-Manage and post content across social media platforms (Facebook, Instagram, Google, LinkedIn, TikTok, etc.).
-Respond to customer comments, messages, and reviews promptly and professionally.
-Create engaging posts, graphics, and short videos to promote the company’s services and brand.
-Monitor analytics and engagement metrics, adjusting strategies to optimize performance.
-Run paid ad campaigns to increase brand awareness and lead generation.
-Collaborate with the team to develop marketing strategies and promotions.
Qualifications & Skills
-Customer Service Experience: 1-2 years
-Social Media Knowledge: Experience managing business social media accounts.
-Bilingual and Strong Communication: Excellent verbal and written skills in English/Spanish.
Tech-Savvy: Familiarity with CRM software, social media scheduling tools, and basic graphic design (Canva, Adobe, or similar).
-Problem-Solving Ability: Quick thinker, able to handle complaints and resolve issues efficiently.
-Organized & Detail-Oriented: Ability to multitask and manage multiple responsibilities effectively.
How to Apply:
https://frontieraircon.com/careers/
Monday-Friday 9am-6pm