Guest Services Representative - (Edinburg-McAllen)
compensation: $14/hr base pay plus up to $3/hour weekly performance pay to start; Paid vacation and limited benefits for full time upon tenure employment type: employee's choice job title: Guest Services Representative
Our vision is having a team environment where we take care of people. As a company, taking care of our staff, in turn, take care of our guests. As a team, taking care of each other. Our mission is to provide top quality services in a clean, relaxed environment. We strive to provide service options to our guests which allow ongoing professional focus on guest well being. We value hospitality and a creative environment which provides the ongoing training our service providers need to grow in their profession and serve their guests with integrity.
With locations in Edinburg and McAllen we seek a full time or part time guest services representative to split time between our two locations. MUST BE ABLE TO WORK MONDAY-FRIDAY.
The responsibilities of a Guest Services Representative includes:
Providing a friendly, professional greeting to all callers and visitors
Ensuring a warm, friendly welcome to clientele and staff at all times
Completing daily opening and closing procedures and checking lists per relevant areas
Scheduling appointments and monitoring availability of treatments and staff to ensure punctual service
Organizing schedules to fully utilize time and profitability while ensuring the clients' needs are prioritized
Helping each person who approaches the front desk with an inquiry, and checking out each guest after their appointment
Guiding clients to appropriate retail products, and motivating sales of products, gift certificates, packages, specials, memberships, and service re-booking
Accepting and delivering all packages, mail, and messages to appropriate staff
Setting up food and decorating as necessary for on site events and other special occasions
Providing occasional administrative assistance to management
Ensuring cleanliness and orderliness in the spa. Light cleaning duties including daily sweeping, mopping, bathroom cleaning, laundering sheets and towels, dusting product shelves, cleaning service areas, etc.
Completing accurate cash reports and monitoring cash register at all times, handling and distributing staff cash gratuities.
Controlling, assisting and distributing supply and retail inventory.
Skills Requirements -
Personal Characteristics:
Team player and motivated self-starter
Excellent customer service skills; a "people person"
Ability to work flexible hours
Well organized, proactive, and enjoys multi-tasking
Demonstrates confidentiality and discretion when required
Maintains a courteous demeanor and professional appearance
Strong math skills
Education & Experience:
High school education or equivalent required; some college or industry license preferred
At least two years working in a professional office environment, call center, or hospitality industry. Work experience may be substituted with education in a similar field.
Proficient with Microsoft/Open Office programs (Word, Excel), and computer file management
Knowledge of or ability to learn Internet programs (Google Drive, Booker, etc.)
Telephone system knowledge and ability to troubleshoot routine computer issues
Knowledge of office/computer equipment including PC, scanner, printer, iPad/Tablet
WHAT YOU CAN OFFER US:
Positive and relaxed attitude
Commitment to teamwork and higher standards
Passion for excellence
Strong initiative, drive and devotion to wellness
Willingness to learn
WHAT WE OFFER:
Competitive pay
Continuing education opportunities
Weekly base pay with weekly performance bonus
Paid time off upon tenure
Service and product discounts
Benefits for Full Time Staff
Opportunity to grow
PLEASE CALL TO APPLY.
EOE Statement: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, protected veteran, or disability status.