Account Manager

Full-time position | Standard business hours (Mon–Fri, 8am–5pm)Flexibility and occasional on-call availability required due to the 24/7 nature of logistics.Key ResponsibilitiesServe as the primary point of contact for customers. Build, maintain, and grow strong relationships by delivering exceptional service and proactively addressing concerns.Manage customer freight from booking to delivery. Ensure accurate data entry in TMS and monitor load status to ensure timely updates and resolution of any issues.Prepare customer quotes, negotiate competitive rates, and manage bids on spot boards to maintain profitability and service standards.Identify opportunities to grow revenue, margin, and load volume within existing accounts while supporting new business development and onboarding efforts.Collaborate with internal teams to resolve shipping delays, carrier issues, or customer complaints. Monitor KPIs and adjust strategies for continuous improvement.