Distribution/Logistics - Material Handler IDate: Mar 25, 2024Brand: Essilor and SubsidiariesLocation:Lewisville, TX, US, 75057Requisition ID: 840467Position: Material HandlerWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.GENERAL FUNCTIONEyewear Returns specialists responsible to issue credits to our customers with accuracy and timeliness and professional communicate with our business partners, internal team members as well as any other business stakeholders on status, issues and resolutions.MAJOR DUTIES AND RESPONSIBILITIES
Primary point of contact for Luxottica’s After Sales Eyewear Returns
Ensure accuracy and timely processing of Credit
Professional communication with business stakeholders on status, obstacles, and resolutions
Communicates with the After Sales leadership on issues, status and resolution
Flexible to support the business needs Trouble shoot and resolve issues
Achieve Key Performance Indicators
Manage trouble log and resolution SOP’s
BASIC QUALIFICATIONS
Excellent communication skills and organization
Working knowledge of Microsoft Office programs, including Excel and Outlook
Attention to detail
Able to work under deadline request
Working experience in Logistics or Supply Chain Management
Ability to work independently with minimal supervision
Self-motivated
Excellent mathematical aptitude
Ability to multi-task and flex between roles
Ability to work flexible hours and overtime as requested
High School Diploma or equivalent
PREFERRED QUALIFICATIONS
Customer Service Experience
Knowledge of SAP Warehouse Management System
Advanced knowledge of Excel
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.Nearest Major Market: DallasNearest Secondary Market: Fort WorthJob Segment: Logistics, Supply Chain Manager, Supply Chain, Distribution, Supply, Operations