Position : Donor Floor Group LeaderLocation : Laredo, TXKey Accountabilities
Follows all SOPs and regulatory policies and procedures, employee handbook and responsible for remaining current on SOP changes.
Attend Staff Meetings and other team meetings, as required.
Lead teammates in a manner that maximizes a high level of customer service and strives to meet all production goals. Ensures all donor questions are answered timely, accurately and professionally.
Facilitates donor flow throughout the center with a sense of urgency,
minimizing wait time by working carefully and efficiently while rreallocatingpersonnel as necessary. Alerts Supervisor of donor flow issues.
Maintains a clean, orderly and efficient work environment and ensures
sufficient operating supplies are available as needed. Responsible for verifying and changing supply lot numbers when a new lot number is introduced into production.
Follows all Health Safety & Environmental and Occupational Safety and
Health Administration (OSHA) policies and procedures.
Prepares equipment by performing PQ/calibrations and verifying required maintenance has been performed as outlined in the SOP.
Maintains data integrity and confidentiality of all personnel, donor and center information.
Explains center policies & rules, educate new donors on the use of therapeutic products made from plasma, donation process, proper nutrition, donor fee structure, bonuses, center promotions, and any other information pertinent to the donor.
Answers the telephone and provides information or transfer calls to
appropriate personnel.
Contributes to the implementation and success of marketing initiatives to increase donor retention and resolving minor donor relations.
Maintains alertness for donor reactions and assist with reaction or notifies appropriate Medical Staff.
Performs all aspects of the plasmapheresis procedure and plasma collection, including donor set-up, venipuncture, collections donor samples, monitoring and disconnect in compliance with SOPs and FDA guidelines.
Evaluates vein suitability of the donor by checking vein rebound and size to identify possible problems; makes necessary adjustments (if needed) in order to expedite donation time and ensure product quality and donor safety.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the process, such as machine alerts and alarms, volume variances, red cell loss and other events as required by SOP.
Performs troubleshooting of equipment within scope of training. Alerts
Supervisory or Management when equipment poses a risk to donor/product safety. May be required to troubleshoot equipment failures, including proper diagnosis and documentation of events to include removing and/or returning equipment to service.
Provides guidance about processes and technical procedures issues to Donor Floor Technicians, Phlebotomists, Senior Phlebotomists, and other staff as required.
Coordinates breaks and lunches to ensure proper area coverage at all times.
Supports Center Supervisor by providing input in staff scheduling that ensures adequate level of cross training with the Training Coordinator.
Conducts error investigations and develops recommendations for process improvement.
May be cross trained to meet needs of business.
Other job-related responsibilities, as required.
Qualifications
Must possess high school diploma or equivalent required. Phlebotomist
certification preferred, but not required.
Minimum one-year Phlebotomy experience required. Medical office, health care, blood or plasma collection center experience preferred or equivalent combination of education and experience.
Good communication and organizational skills.
Perform in a manner that supports Company Core Values.
Physical and Mental Working Conditions
Frequently performs work while walking or standing.
Comfortable being near human blood. Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.
Must be comfortable performing repetitive duties as outlined in standard
operating procedures.
May be required to work flexible work schedule, including weekends and
holidays.
Occasionally required to lift, push and pull up to 25 pounds.
Required to communicate and interact with employees and donors
The Donor Floor Group Leader is responsible to ensure efficient donor flowwithin the Donor Floor Area and compliant plasma collections. They may assist the Center Supervisor with scheduling, employee counseling, and other duties.Operates within the scope of EU Guidance on Good Manufacturing Practice and FDA cGMP 21CFR.The Donor Floor Group Leader is responsible to ensure efficient donor flowwithin the Donor Floor Area and compliant plasma collections. They may assist the Center Supervisor with scheduling, employee counseling, and other duties.Operates within the scope of EU Guidance on Good Manufacturing Practice and FDA cGMP 21CFR.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.