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About this role:The Operation and Support Leader will oversee the team that provides operational control for the Hybrid Environments products, including triaging plan incidents and working task-based environment requests. And will oversee the team that provides daily BAU support for the Hybrid Environments products. This includes managing the teams working task-based support requests and providing assistance to help our customers onboard to Hybrid Environments products. In this role, you will provide education, guidance and thought leadership on emerging technologies and be responsible for a broad set of knowledge across public, private and hybrid cloud architectures. You will have a strong understanding of how technologies enable our business to deliver against objectives.The Operations and Support group under Technology Infrastructure is a critical position to be put in place to stand up and manage support to our line of business (LOB) customers. This role will manage the environments for our products and reduce redundancy in the environments. This role is instrumental in providing timely ticketing support and engineering assistance to our LOBs teams moving towards the Enterprise strategy of cloud adoption.In this role, you will:Focus on team member collaboration and individual skill / career growth
Recruit, empower, and motivate team members who are engaged and get things done
Develop an open culture of experimentation and continuous improvement-without fear of consequences
Understand the managers' role in removing impediments for the team
Ensure that the team is always meeting the customers' needs
Streamline support to a degree that support team members can take on more engineering tasks
Maintain the underlying environments for our products and ensuring that we have both capacity and resiliency within them
Provide clear monitoring into the environments to ensure we can both predict and remediate capacity and issues quickly if/when they occur
Work with our Technology Infrastructure (TI) partners to stand up additional capacity and rotate capacity that requires refreshing
Proactively reduce redundancy in the environments as new technology replaces legacy approaches
Ensure support of Agile Teams
Required Qualifications:8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Management experience
Desired Qualifications:8+ years of technology Operations & Support experience
Experience managing all technology development efforts of a major line of business
Ability to effectively partner and influence at the senior executive level
Significant experience leading complex technology initiatives in a large and dynamic segment of a financial services organization
Demonstrated vendor negotiation and partnership skills along with experience working with technology offshore vendor relationships
9+ years of executive leadership experience managing a complex technology organization of large scale, including senior managers, managers, individual contributors and vendor resources across multiple global locations
Demonstrated prior experiences in effective engagement with senior executives and external regulators
Ability to effectively drive and lead change in an organization with Wells Fargo's size, scale and complexity
Demonstrated experience in building, leading, developing and retaining a high performing team of leaders, strong technical experts and high performing professionals in a cultural environment that achieves results through team member engagement and satisfaction
Ability to develop technology strategy, operating model & roadmaps with clear objectives and aligned with business, enterprise and technology strategies
Proven experience as a highly effective leader with credibility from demonstrating strong business and technology acumen
Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results-oriented leadership style
Demonstrated ability to consult with key business partners and translate complex, technical concepts so that they are clearly understood along with the ability to effectively partner and influence at the senior executive level
Demonstrated ability to communicate and partner effectively with regulators
Demonstrated experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions
Proven experience in establishing a vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving action towards the vision through the effective management of goals and objectives
Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership
Strong commitment to diversity and inclusion
Strong Technology Engineering experience
Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership
Strong commitment to diversity and inclusion
We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: WELLS FARGO BANKReq Number: R-175932-2Updated: Wed Jun 22 08:03:57 GMT 2022Location: Irving,Texas
Vacancy caducado!