DescriptionAs the Home Mortgage Senior Business Analyst, you will work independently, and receive minimal guidance while, completing elements in the definition, requirements, design, build and delivery of a project or program. This may include analyzing business processes, identifying areas for improvement, and recommending solutions to enhance operational efficiency and effectiveness. You will also play a key role in project management and use best practices and knowledge of internal or external business issues to improve products or services. Additionally, you will collaborate with stakeholders to gather and document business requirements, translating them into functional specifications. By acting as a resource for other team members, you will create and foster a climate of continuous improvement in delivering projects, striving for excellence and contributing to the overall development of Citizens Change Management.Primary responsibilities include
Responsible for requirements elicitation and analysis, which includes collaborating with stakeholders to elicit, document and analyze business requirements.
Responsible for project support and collaboration, which involves providing support to project teams, ensuring business requirements are accurately implemented.
Responsible for the creation, and ongoing maintenance and testing of interfaces from our Loan Origination Systems to our Risk Management System to ensure all data required for delivery of loans to FNMA, FHLMC and GNMA are available enabling further mapping within the MISMO merge for accurate delivery of all data points to our investors in conformance with the Uniform Loan Delivery Dataset requirements.
Responsible for the creation, and ongoing maintenance and testing of LQA and Early Check files in QRM as Agency changes occur.
Support colleagues by creating/running/maintaining SQL queries on the LOS Database as well as the Product and Pricing Engine database of rules.
Additional responsibilities may include
Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner
Requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s)
Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
Perform other such duties as assigned including trouble shooting operational issues
Participate in projects requiring coordination with other teams
Manage competing priorities in an accurate and timely manner
Utilize department specific system applications
Qualifications, Education, Certifications and/or Other Professional Credentials
Knowledge of mortgage products and the life cycle of a mortgage loan is required.
Knowledge of SQL is required.
Knowledge of Uniform Loan Delivery Dataset requirements is required.
5+ years, Experience in analysis, financial services industry, or business line experience a plus
Knowledge of QRM is preferred.
Organization skills
Solid ability to multi-task
Solid customer service skills
Proficiency in PC skills and MS Office
Solid analytical skills
Solid written and verbal communication
Capacity to work independently
Bachelors Degree Preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:00 to 5:00 Monday thru Friday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth06/14/2024