Career Area:FinanceJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Your Impact Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.It's More Than a Job, It's a Career (https://www.youtube.com/watch?v=Wf0PVJdUOWo)This position is on the Finance data platform team within the Caterpillar IT Organization. The primary objective of the AIMS - Finance Data Platform User experience specialist responsible for trouble shooting and resolving our AIMS Data platform user issues. You will be responsible for supporting users queries, security issues and providing on demand training to users . You will provide moderately complex technical support to users via email, phone, or other methods.What You Will Do:
Provide user support and deep expertise of the financial data to address user support issues that may arise in the AIMS Finance data platform.
Acts as technical liaison between users and technical product support team, to tune and troubleshoot applications.
Troubleshoot and resolve any user reported problems related to snowflake Finance data platform.
Ensure to meet User support team SLA and Performance KPI’s.
Work with Users on their AIMS Data security / data access related issues
Provide ongoing support to promptly address business critical incidents and manage ServiceNow tickets for support of these systems.
Provide and maintain accurate user documentation and training to end users on demand
Monitor data platform processes and check for grief; notify users of system announcements, issues or concerns.
Coordinate, participate and occasionally lead small cross-functional teams, with participation from finance (GFSD & BU accountants) and non-finance professionals to ensure customer needs are being met with the data needs
Knowledge on various ETL tools, AWS environment & middleware integration
Support deployments and participate in testing, training, and hyper-care.
Training end-users on Finance data platform data usage, Power BI connections and other tool as required.
What You Have:
Education/Experience: Bachelor’s Degree in Accounting or equivalent and 4+ years of experience
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Top Candidates Will Also Have:
Working experience of using SQL queries in any database tools.
Working experience in PowerBI/Data visualization tools.
Additional Info :
This position can be based in Peoria, IL, or Irving, TX
Domestic relocation assistance is available for those who qualify
Sponsorship is not available for all type of visa
International and Domestic travel up to 5%
This posting will close at midnight on April 8, 2024
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.Final details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.#LIVisa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:May 21, 2024 - June 23, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.