Vacancy caducado!
Required Skills Technical Skills- ,Field Services Domain SkillsTechincal Skills, Service Desk, Service Desk Asset Services, Desktop Support - Remote, Service Desk App Support, Service desk - UAM Domain SkillsTechnology DWP PGRoles & ResponsibilitiesResolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment. Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards Resolve “walk up” requests for assistance including business hour Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America Maintain technical knowledge on our company’s applications and services Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company Creation & verification of Knowledge Base (KB) articles Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees Assist with server installs, repairs and maintenance as required Assist with network issues and performance issues Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required Assist with switch and router installs and replacements
Vacancy caducado!