Job Title: Road Service Dispatcher & Sales Representative
Location: Houston Texas
Job Type: Full-Time
Company Overview: JDS Tire Inc is a leader in providing exceptional roadside assistance and customer service. We pride ourselves on quick response times, reliable service, and a commitment to keeping our customers safe and satisfied on the road. Join a dynamic team where your skills can make a real impact!
Job Summary: We are seeking a motivated and detail-oriented Road Service Dispatcher & Sales Representative to coordinate roadside assistance operations while driving sales opportunities. The ideal candidate will be responsible for ensuring efficient dispatching, managing customer inquiries, and promoting company services to meet revenue targets. This dual-role position is perfect for someone who thrives in a fast-paced environment and enjoys both operational coordination and sales.
Key Responsibilities:
Dispatching Duties:
Receive and prioritize service requests from customers in need of roadside assistance.
Assign appropriate service providers to handle customer requests efficiently.
Monitor and track the status of dispatched jobs, ensuring timely updates to customers and drivers.
Handle emergency situations with a calm and problem-solving mindset.
Maintain accurate records of all dispatched calls and outcomes.
Sales Duties:
Promote company products and services to customers during service calls and follow-ups.
Identify potential sales opportunities and convert them into successful transactions.
Meet or exceed sales targets set by management.
Build and maintain relationships with existing and prospective customers.
General Duties:
Provide exceptional customer service and address inquiries or complaints professionally.
Collaborate with team members to optimize operations and sales strategies.
Stay updated on company services, promotions, and industry trends.
Qualifications:
High school diploma or equivalent; additional education or certifications in logistics, sales, or customer service are a plus.
Previous experience in dispatching, sales, or customer service is preferred.
Excellent communication and interpersonal skills.
Strong multitasking and organizational abilities.
Proficiency in using dispatching software, CRM tools, and basic computer applications.
Ability to work in a fast-paced environment, manage stress, and handle high call volumes.
Sales-driven mindset with the ability to identify and capitalize on opportunities.
Make sure you know English and Spanish
What We Offer:
Competitive salary with performance-based incentives.
Comprehensive training and onboarding program.
Opportunities for career growth and development.
Supportive and team-oriented work environment.
How to Apply: If you are ready to take on an exciting role that combines dispatching expertise with sales opportunities, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to [email protected] or apply online at www.jdstire.com.
JDS TIRE INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Call -1800-733-1380