Vacancy caducado!
BDO’s Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.BDO Digital, LLC, a subsidiary of BDO USA, LLP, provides a holistic portfolio of technology, transformation services and solutions. We are an organization that values your time, talent, and contributions. Collaborate with BDO Digital’s cross-disciplinary team who work together to solve digital needs and unearth new opportunities to drive competitive advantage. Our commitment to each other is why BDO Digital is a recognized leader for our culture, employee satisfaction and career growth. We’re looking for people with the same drive; to combine teamwork with technology to produce amazing results.This role is responsible for work-related Desktop/System Support and Service Desk functions to ensure efficient and reliable operation. This role will be responsible for identifying, administrating, triaging, and resolving a variety of incidents and service requests. Responsible for resolving trouble tickets of client service requests, incidents, and events within the established service level agreements, (SLAs).Essential Duties/Functions- Maintains desktops, laptops, MS surface, iPad, printers, scanners, and other information technology systems (Local and Remote) as required to ensure efficiency and reliability- Monitors incoming Cherwell tickets and provides technical support to users via phone, in person and by email - Upgrades and installs new computers and repair / reimage existing computers on the customer’s domain - Assists with IT projects - Follows inventory protocols for tracking of all equipment- Physically relocates equipment as necessary- Creates accounts for various applications- Troubleshoots and diagnoses hardware and software issues- Participates in disaster recovery testing- Assists in research of new technology- Ability to select and provide appropriate information to others- Remains available around the clock as the first line of defense in addressing IT issues- Ability to establish and maintain effective working relationships with others- Assists as needed in the setup of all software installations- Administers and supports account setup for VPN connection for all remote users- Plans, organizes, and coordinates work assignments for contractors- Assists in the development and review of training materials and details design documentation- Other duties as assignedEssential Duties/Functions :- Maintains desktops, laptops, MS surface, iPad, printers, scanners, and other information technology systems (Local and Remote) as required to ensure efficiency and reliability- Monitors incoming Cherwell tickets and provides technical support to users via phone, in person and by email - Upgrades and installs new computers and repair / reimage existing computers on the customer’s domain - Assists with IT projects - Follows inventory protocols for tracking of all equipment- Physically relocates equipment as necessary- Creates accounts for various applications- Troubleshoots and diagnoses hardware and software issues- Participates in disaster recovery testing- Assists in research of new technology- Ability to select and provide appropriate information to others- Remains available around the clock as the first line of defense in addressing IT issues- Ability to establish and maintain effective working relationships with others- Assists as needed in the setup of all software installations- Administers and supports account setup for VPN connection for all remote users- Plans, organizes, and coordinates work assignments for contractors- Assists in the development and review of training materials and details design documentation- Other duties as assignedQualifications :Education- Associates Degree, required, with a focus in a computer related field, preferredExperience- Two (2) or more years of professional experience within the Microsoft operating system environment and suite of products, and web/networked computing environments, required (Windows Server and Desktop, MS Exchange, Active Directory, etc.)- Advanced knowledge of research techniques and application’s configurations, preferred- Experience managing and updating IP address in SolarWinds, preferred- Knowledge of PC related software including but not limited to various operating systems, preferred- Ability to troubleshoot and repair various hardware components including but not limited to servers and computers, preferredSoftware- KIOWARE, preferred - Cisco switches, Cisco CUIC, NICE, CM, or Finesse, preferred- LanSweeper data extraction and deploying monthly MS updates, preferred- SCCM (creating packages, and OS provisioning) , preferred- Acronis imaging software, preferred- Application Extender, preferred- Cherwell ticketing system, preferredLicensure/Certifications - Any IT-related certifications, preferredOther Knowledge, Skills & Abilities- Exposure to help desk processes and procedures with experience with service desk management tools- Ability to plan, organize, and coordinate work assignments for contractors, preferred- Good written and verbal communication skills - Ability to select and provide appropriate information to others.- Ability to establish and maintain effective working relationships with others.- High degree of professionalism, attentiveness, and communication excellence (both verbal and written)- Ability to diplomatically interact and communicate with all levels of an organization- Strong analytical and problem-solving skills; ability to remain calm under pressure - Ability to work independently and within a team environment- Good communication skills on the phone and in person
Vacancy caducado!