Core Responsibilities:
Answering phone calls and emails, addressing customer inquiries, and providing information about services and products.
Scheduling appointments and managing the service technician's calendar.
Handling customer complaints and ensuring customer satisfaction.
Maintaining office records, files, and databases.
Preparing invoices, reports, and other documents.
Managing office supplies and equipment.
Coordinating with vendors and suppliers.
Communicating with customers, technicians, and other team members.
Strong Communication Skills is required
Excellent written and verbal communication skills are essential for interacting with customers and team members.
Ability to handle customer inquiries and complaints in a professional and courteous manner.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in using office software, such as Microsoft Office (Word, Excel, Outlook).
Ability to manage time effectively and meet deadlines.
While not required, some familiarity with HVAC terminology and systems can be helpful.