POSITION OVERVIEW:
Ensures that all vacant units are ready for move‐in and exceed KVM’s standards of excellence. Make‐Ready Specialist also assists the Service Manager in keeping the entire property above KVM standards.
DUTIES AND RESPONSIBILITIES:
While the following job description should amplify the Positional C5 Profile in support of KVM’s Organizational C5 Profile, it should also be noted that some responsibilities and duties might not be specifically addressed. KVM team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti‐entrapment laws, and all other laws pertaining to apartments.
ADMINSTRATIVE/OFFICE
Meet daily with Service Manager to communicate & manage the workflow of all make readies, service repairs and special projects.
Organize & file appropriate reports and paperwork daily
Attend company meetings when requested
Manage & complete make‐ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance Supervisor or Community Manager.
MAINTENANCE & SAFETY
Complete all needed repairs & improvements to apartment homes prior to resident move‐in by following the make‐ready checklist including:
o Window blinds
o Sheetrock repair
o Caulk & Seal all windows, sinks, toilets and baths
o Touch‐up paint
o Lighting
Ensure that the appearance and physical aspects of the community exceeds KVM’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Service Manager.
Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee.
Assists in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed.
Support cost‐cutting & expense control program by fixing rather than replacing parts when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment.
Change all locks & ensure all gates are working according to code & the property’s policy.
As needed & requested by the Lead Maintenance Supervisor, complete minor/routine service requests
Assists with all preventative maintenance as well as “special projects” as needed
RESIDENT RELATIONS
Accepts service requests from work order log and completes quickly & thoroughly
Maintain positive customer service and “can do” attitude at all times
Distribute notices & communications to residents as needed
GENERAL
Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Service Manager and/or Community Manager.
QUALIFICATIONS AND REQUIREMENTS:
This position requires appropriate experience in on‐site property management and demands certain things physically in order to be able to fulfill its purpose.
EDUCATION/EXPERIENCE/CERTIFICATIONS
6 months of related experience & training required
Heating, Ventilation & Air Conditioning (HVAC) Certification preferred
Certified Apartment Maintenance Technician (CAMT) is preferred, but not required
EPA preferred or ability to become certified within 90 days of start date
Certified Pool Operator (CPO) preferred or ability to become certified within 90 days of start date
o Certifications are paid for by Knightvest
SKILLS/APTITUDES/COMPETENCIES
Communication/Language
Good written and verbal skills in English & Spanish required
Strong customer service understanding and experience preferred
Financial/Mathematical
Ability to add & subtract two digit numbers and to multiply & divide with 10’s & 100’s. Ability to perform these operations using units of American money and weight, volume & distance measurements.
Technology
Experience with OneSite/Real Page & ALN online systems preferred
Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer preferred
Reasoning
MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.
Physical
Stand and walk or sit alternately depending on specific needs of the day. Estimate 95% spent on feet and 5% sitting at desk
Have constant need (66‐100% of the time) to perform the following activities:
o Bend/Stoop/Squat
o Climb stairs
o Push or Pull
File, pick up litter Inspect & show property
Inspect & show property, open & close doors
o Reach Above Shoulder Inspect property, store/retrieve supplies
Have frequent need (33‐66% of the time) to perform the following activities:
o Reading/Writing/Typing/Speaking Corporate, inter‐office, resident communications
o Grasping/Turning
o Finger Dexterity
Telephone, doorknob use Operating office equipment
Lifting Carrying (paperwork, deliveries, files, miscellaneous):
o Over 100 lbs. Occasional need (1‐33% of the time)
o 20‐25 lbs. Occasional need (1‐33% of the time)
o o
Vision
Less than 20 lbs. Frequent need (33‐66% of the time)
Under 10 lbs. Constant need (66‐100% of the time)
Constant need (66‐100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail
Constant need (66‐100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)
Hearing/Speaking
Constant need (66‐100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.
Ability to read a limited number of 2‐3 syllable words & basic numbers. Ability to speak simple sentences.
Driving
Frequent need (33‐66% of the time) to utilize personal transportation to inspect surrounding neighborhood, visit the corporate office, and property related errands.
Must be able to properly operate golf cart
WORK ENVIRONMENT
40 hours per week or whatever the community requirements demand. Must be available on weekends for staffing needs and emergencies.
KVM values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.
Indoors (66‐100% of t e time); frequently outdoors, all conditions (33‐66% of the time)
Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)
Responsible for being on-call in the event of an emergency
Responsible for being on-call/taking emergency calls as needed seven days a week (on-call schedule will vary)
PRE‐EMPLOYMENT SCREENING/TESTING
C5 Interview DiSC Assessment StrengthsFinder
Communication/Language/Spelling
C5 Questionnaire
Background Checks
Criminal
Credit
Employment
Degree verification
Drug screen
KEY PERFORMANCE IND CATORS (KPIs):
# of Units returned to KVM standards within 5 days of Move‐out
Maintain “3” on property audits
0 Work Orders within 30 days of Move‐in