JOB DESCRIPTION
Primary responsibilities include the hands-on maintenance of the community, including overall inspection, repair, and general maintenance of market-ready apartments and other interior/exterior areas.
JOB DUTIES
Prepares or assists in preparing all market-ready apartments in regards to painting, carpet cleaning, general repairs, housekeeping, etc. Monitors the maintenance and up-keep of all mechanical equipment on the community including, but not limited to, water heaters, HVAC units, etc. and performs various preventative maintenance functions and records findings in maintenance log
Completes regular community inspections
Responds to resident services requests and concerns in a timely manner
Performs on-call emergency service as required
Works along with maintenance staff in maintaining grounds and common areas and keeping them free of trash and debris
Keep accurate inventory of all maintenance and cleaning supplies and reorder as needed from approved vendors
Keep record of all chemicals and their antidotes in an obvious or conspicuous place
Possess working knowledge of OSHA and safety rules and regulations pertaining to property management and abide by same
Assist Community Manager whenever or wherever possible including, but not limited to, annual apartment inspections, check-ins and check-outs, checking all grounds and common areas
Possess knowledge of water and gas meter cut-offs, all apartment fixture cut-offs, sewer clean-outs and conspicuous posting of a map of same
Make sure storage area entrances are locked and have adequate lighting
Perform regular inspections of all units, buildings and common areas and see that repairs, gardening, clean up are done and all outside lights in hallways and common areas are replaced
Represents the company in a professional manner at all times
ADMINISTRATIVE/LEADERSHIP FUNCTIONS
As team leader, responsible for training and supervision of community maintenance staff. Is typically involved with Community Manager in hiring, interviews, training, and performance reviews of maintenance staff
Respond to resident complaints or concerns graciously and in a positive manner. Be attentive to the Company’s goals of resident satisfaction and retention and communicate with residents in a manner that supports this goal.
Diagnose and troubleshoot corrective maintenance problems, including basic maintenance, plumbing, electric, HVAC, appliances, carpentry, roofing, etc.
Maintain a consistent awareness of property occupancy, notices to vacate and seasonal trends to identify upcoming staffing, supply and make-ready needs. Identify, suggest, and implement solutions to meet those needs.
Ensures safe work practices are being followed by all maintenance staff
Ensures that maintenance staff is performing to good and that service requests are handled in a prompt, courteous and efficient manner
Understands and complies with Fair Housing laws and standards
Maintains open communication with Community Manager and other staff
PROBLEM-SOLVING
Diagnose and troubleshoot corrective maintenance problems, including basic maintenance, plumbing, electric, HVAC, appliances, carpentry, roofing, etc.
Maintain a consistent awareness of property occupancy, notices to vacate and seasonal trends to identify upcoming staffing, supply and make-ready needs. Identify, suggest, and implement solutions to meet those needs.