Vacancy caducado!
- Microsoft 365 - Windows 10/11, Productivity Suite, SharePoint, Teams, etc.
- Google Workspace
- Document Management - Box, Google Drive, OneDrive, Dropbox, etc.
- Apple MacOS and Collaboration Apps
- Create clear, concise, and accurate technical documentation for IT services and applications
- Develop and deliver engaging training materials for users at all levels of technical proficiency
- Collaborate with subject matter experts to ensure the accuracy and completeness of documentation and training materials
- Manage documentation and training projects from start to finish, including planning, writing, editing, formatting, and publishing
- Conduct needs assessments to identify training needs and opportunities for improvement
- Evaluate the effectiveness of training programs and documentation and make recommendations for improvements
- Stay up-to-date on new features and functionality of products and incorporate them into documentation and training materials as appropriate
- At least 3 years of experience as a technical writer or support documentation specialist
- At least 3 years of experience delivering technical training to adult learners
- 3 years of IT support or infrastructure experience in a professional environment
- Familiarity with learning management systems and other training delivery platforms
- Advanced to Expert level of knowledge of the Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
- Basic to Advanced knowledge and experience with Microsoft 365 technologies (SharePoint, Flow, Forms, PowerBI, etc.)
- Basic to Advanced knowledge and experience with Google Workspace technologies (Gmail, Drive, Sheets, etc.)
- Knowledge of HTML, CSS, and other web technologies
- Knowledge of low-code/no-code tools
- Experience with Azure, Google Cloud Platform or AWS cloud services
- Bachelor's degree in a related field (e.g. technical writing, instructional design, computer science) or equivalent experience
- Microsoft Certified Trainer (MCT) or CompTIA Technical Trainer (CTT+) certification
- Google Certified Trainer/Educator
- Office 365 certification
- Google Workspace certification
- Microsoft MCSA or MCSE for infrastructure technologies
- Microsoft Azure, Google Cloud Platform, or AWS certification
- CompTIA Certification (Security+, Network+, etc.)
Vacancy caducado!