YOUR NEXT OPPORTUNITY IS NOW BOARDING Join OTG as a Starbucks® General Manager now at IAH Airport and drive a new type of travel hospitality experience. Discover career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match. OTG + Starbucks® OTG has launched an exclusive new partnership with Starbucks® to further revolutionize airport hospitality by pushing the boundaries of excellence and innovation. With more than 300 in-terminal dining and retail locations across 10 airports in the USA and Canada, OTG and its 5,000+ crewmembers serve millions of travelers each year. WHY OTG? By joining our OTG Starbucks® team at IAH Airport, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. There has never been a more exciting time to connect with us! We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES Our General Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices. We will enable you, leveraging your retail experience, to autonomously: RESPONSIBILITY
Grow a successful, multi-million-dollar business: drive sales leveraging your business acumen, efficiency and problem-solving skills
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team
Impact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities, and planet
Ensure Starbucks quality standards and the property core service standards are being met
Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
QUALIFICATIONS AND EDUCATION REQUIREMENTS
3 years retail / customer service management experience or 4+ years of US Military service
Strong organizational, interpersonal and problem-solving skills
Entrepreneurial mentality with experience in a sales focused environment
Strong leadership skills and the ability to coach and mentor team partners with professional maturity
Minimum High School or GED
Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/or holidays.
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
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