Welcomes customers to Workforce Solutions, listens and makes determination as to the best way to serve based on customer needsEstablishes a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor alwaysEngages customers and provides assistance to achieve the requestMaintains an awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to themProvides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resourcesProvides job search assistance utilizing databases and search engines, refers customers to employment opportunities, and provides information about community resources and records referrals properlyProvides professional resume, networking, and interviewing guidance that is customizedOffers guidance and encouragement to customers and helps them find a job, keep a job, or get a better jobFacilitates Workforce Solutions seminarsAssists customers patiently with problems and complaints while remaining courteous when dealing with difficult and angry customersSupports customers in using computers and other equipment in the resource areaShares current local labor market informationProvides support for customers by answering the phone, interacting face to face, by email, live chat or social media as assignedPerforms other duties as assigned