SENIOR REGULATORY INVESTIGATOR Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4482951) Apply SENIOR REGULATORY INVESTIGATOR Salary$17.65 - $24.94 HourlyLocation 2805 McKinney St.Job TypeFull TimeJob Number33995DepartmentAdministration and Regulatory AffairsOpening Date04/24/2024Closing Date5/1/2024 11:59 PM Central
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POSITION OVERVIEWApplications accepted from: ALL PERSONS INTERESTEDJob Classification: Senior Regulatory InvestigatorPosting Number: 33995 Department: Administration & Regulatory Affairs DepartmentDivision: Park HoustonReporting Location: 2020 McKinneyWorkdays & Hours: Thursday to Sunday 3:00PM – 2:30AM or (Tuesday/Wednesday/Thursday 3:00PM – 12:00 Midnight and Friday/Saturday 5p-2a) DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONSThe Park Houston division of the Administration & Regulatory Affairs Department (ARA) is seeking energetic, flexible, team-oriented person with a passion for customer service to work as a Senior Regulatory Investigator. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working as a team and be at ease multitasking in a fast-paced public service setting. The candidate should have strong interpersonal skills. Position requires driving on city business. The Senior Regulatory Investigator will:
Lead Regulatory Investigators in daily direction and responds to complaints from the public regarding enforcement, under general supervision.
Leads, schedules and trains Regulatory Investigators.
Investigates repetitive 311 calls and reports so they can be addressed.
Oversees and performs Ad-Hoc projects (including but not limited to news-rack enforcement, valet enforcement, and equipment inventory);
Prepares reports of activity, including number of immobilized vehicles, number of uploads and downloads of ticket information on computer, and staff productivity.
Responsible for enforcing the City Parking Ordinances by issuing citations for parking violations.
Enforcing policies and procedures.
Issuing citations for parking violations observed.
Reporting vehicles in tow-away zones.
Checking parked vehicles using hand-held computer devices for unresolved parking violations.
Booting eligible vehicles.
Reporting damaged or malfunctioning meters.
Reporting missing traffic and parking signs.
Assisting citizens with directions and other needed information or assistance; Monitoring, investigating and reporting Valet Zones.
Enforcement of ordinances preventing businesses from operating in the public right of way.
Towing of abandoned vehicles; enforcement of various Community Parking and Residential parking areas.
Enforcement of bicycle lane parking restrictions; conducting occupancy studies to collect data to manage curb side rates, time limits or other parking tools.
Utilization of vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.
Use of the 311 system to review, respond, and close parking service requests filed by the general public.
Other duties as required.
WORKING CONDITIONSJob consists of long periods of walking with routine exposure to significant levels of heat, cold, moisture and air pollution such as those encountered in general outdoor conditions. The position routinely requires lifting of moderately heavy items, such as vehicle immobilizers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. Includes driving city-owned vehicles as needed and riding bicycles in downtown traffic.MINIMUM REQUIREMENTSMINIMUM EDUCATION REQUIREMENTSBasic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED. May require a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving. MINIMUM EXPERIENCE REQUIREMENTSOne year of work experience in document research, investigations, or a related field is required.MINIMUM LICENSE REQUIREMENTSA valid Texas Driver’s License and complies with the City of Houston's policy on driving (AP 2-2).PREFERENCESStrong verbal and written communication skills, experience in a regulatory or law enforcement environment, experience in customer service, 2 years as a Regulatory Investigator or related experience with public contact, available to work weekends, evenings, and nights .Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIRED The department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.SAFETY IMPACT POSITION YesIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.Paygrade: 14APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6150.If you need special services or accommodations, please call 832-393-7222 (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.EOE - Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
What is the highest level of education you have completed?
High School Diploma / GED
Associate's Degree
Bachelor's Degree or beyond
None of the above
03
How much work experience in document research, investigations, or a related field do you have?
Less than 1 year
1-2 years
2-3 years
3 years or more
None of the above
04
Do you have a valid Texas Driver's license?
Yes
No
05
Do you have experience working on a computer?
Yes
No
06
If yes to question #5, indicate which programs you have experience with. (Check all that apply)
Microsoft Word
Microsoft Excel
Outlook
Internet Explorer
None of the above
07
Are you currently a Park Houston Employee?
Yes
No
Required Question