At Houston Methodist, the Mental Health Technician/Assistant (MHT/Asst) position demonstrates knowledge and skills necessary to communicate effectively and carry out delegated tasks for population-specific patients. This position functions under the guidance and supervision of the registered nurse in meeting the physiological and psychosocial needs of the patient. The MHT/Asst position records data and performs treatments and procedures in accordance with established policies and procedures and reports observations and patient problems to the nurse and utilizes therapeutic communication techniques. Overseeing multiple priorities, the MHT/Asst position must be able to perform the duties and functions of a Unit Administrative Assistant position and/or Patient Care Assistant position. This position may involve travel to conduct home visits. Other duties for the MHT/Asst position include serving as a mentor to MHT's, utilizing skills and knowledge, helping to train and orient others.PEOPLE ESSENTIAL FUNCTIONS
Interacts with peers, staff and visitors in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional.
Collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner, facilitating treatment goals for the patient.
Demonstrates teamwork by responding positively to requests for assistance to obtain optimal department results. Collaborates to foster healthy relationships in the work environment. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
Serves as a Preceptor for new hires to the department or ED float staff.
SERVICE ESSENTIAL FUNCTIONS
Performs and assists with patient care activities of daily living (ADL's), such as elimination, hygiene, nutrition, and progress activity under the direction of a registered nurse. Performs and records diagnostic measurements as determined by skills training and validation. Assists with group facilitation, performs treatments and procedures in accordance with established policies.
Responds to the phone and call light systems, contacting nursing personnel as appropriate, and follows through with meeting patient needs, responding appropriately to patient behaviors. Assists with transporting of patients.
Records care administered according to established procedures. Performs clerical duties including maintaining and accurately processing and updating unit and patient records, e.g., transcription of physicians orders, discharge disposition codes, computer data entries, kardexes, medical records, identifications labels, patients' valuable, etc.
Organizes the work flow, problem-solves and manages multiple ongoing priorities, with minimal supervision. Contributes towards improving department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Performs treatments and procedures in accordance with established policies and procedures and reports observations and patient problems to the licensed nurse. Displays the ability to recognize physical and mental deviations in a patient's condition and reports finding to the registered nurse.
Contributes to identification of corrective action and improvement activities and contributes to meeting department and hospital targets for quality and safety.
Assists with maintaining and cleaning of equipment and supplies. Ensures all patient care equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.
FINANCE ESSENTIAL FUNCTIONS
Coordinates scheduling of appointments with the healthcare team and other departments to achieve cost-effective and positive patient outcomes. Maintains and accurately processes records, when applicable.
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, conscientious of how time is used. Contributes towards department financial targets on unit-based scorecard through timely documentation of care, minimizing incidental overtime, optimizing efficiency and other areas according to department specifications.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Contributes in the development of department schedules or other assigned department projects and shared governance activities.
Assumes responsibility for growth and development by participating in in-services programs and continuing education. Participate in critical thinking scenarios.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Must have one of the following:
◊ If certified as a CNA or CMA, then minimum two (2) years acute care hospital experience.
◊ If not certified, then minimum three (3) years Nursing Assistant or Medical Assistant experience or two years of secretarial/office or college/vocational training.
Three (3) years of experience as a Mental Health Technician in a psychiatric/substance abuse setting with specialized training and previous experience in crisis intervention and prevention in a hospital setting.
LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support (AHA) AND
NVCRISIS - Nonviolent Crisis Intervention (CPI) OR
If certificate is not Crisis Prevention Institute (CPI), post date of hire) within 30 days
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates knowledge/skill in group facilitation
Demonstrates solid knowledge of court processes for detaining patients
Displays strong time management skills
Demonstrates ability to access information both in the department and within the hospital system to support the department and interprofessional health care team as appropriate
Demonstrates knowledge and appropriate use of hospital database
Possesses basic computer knowledge. Operates multiple computer systems including electronic health records, i.e., Epic, and Microsoft Office (Word, PowerPoint, & Excel) to maintain patient information
SUPPLEMENTAL REQUIREMENTSWORK ATTIRE
Uniform No
Scrubs Yes
Business professional No
Other (department approved) No
ON-CALLNote that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call No
TRAVELTravel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes
Company Profile:Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.Equal Employment OpportunityHouston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.