Vacancy caducado!
The primary purpose of the IT Support position is to provide remote and direct desktop support for customers throughout the institution. An IT Support technician provides analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the desktop and system level.OneIS Values: Integrity & Trust, Partnership, QualityComplete OneIS training before the end of the fiscal year.Ongoing Core Job DevelopmentObtain/Maintain Dell Certifications.Obtain/Maintain Apple ACMT Certifications.16 Hours of Job Related Education.Incident & Service Request Quality, Responsiveness & ProductivityFirst Day Incident Resolution %.Second Day Service Request Resolution %.Reopened Ticket %.Participates in project assignmentsParticipates in project assignments as needed within an operational environment. Maintains project flow and is responsive to institutional needs.Other duties as assignedEducation Required: Bachelor's degreeCertification Required: NonePreferred Certification: CompTIA A+ Certification, Microsoft Certified Professional, Apple Certified Macintosh TechnicianExperience Required: Two years' of experience with desktop, mobile computing and/or network, including problem analysis/resolution, and installation. May substitute required education degree with additional years of equivalent experience on a one to one basis.Preferred Experience: Five years experience in multi-platform and complex hardware/software environment.MAC experienceIt is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.htmlAdditional Information
Requisition ID: 165362
Employment Status: Full-Time
Employee Status: Regular
Work Week: Days
Minimum Salary: US Dollar (USD) 66,000
Midpoint Salary: US Dollar (USD) 82,500
Maximum Salary : US Dollar (USD) 99,000
FLSA: non-exempt and eligible for overtime pay
Fund Type: Hard
Work Location: Hybrid Onsite/Remote
Pivotal Position: No
Referral Bonus Available?: No
Relocation Assistance Available?: No
Science Jobs: No
#LI-Hybrid
Vacancy caducado!