Information Technology Manager

The IT Manager provides strategic and hands-on leadership for all information-technology operations supporting International SOS Government Medical Services, Inc. with a single headquarters site and a geographically dispersed, largely remote employee base. The environment is anchored in a Microsoft 365 GCC High tenant, supplemented by on-premises networking, FedRAMP-authorized SaaS platforms, and limited Azure Government IaaS workloads.  The role balances day-to-day service delivery (help desk, infrastructure, security, and compliance) with longer-term technology road-mapping and budget stewardship to ensure the organization meets mission, contractual, and regulatory obligations. Key Responsibilities:Develop and execute a 3-year IT roadmap aligned to corporate objectives, CMMC 2.0 and NIST SP 800-171 compliance.  Prepare and manage the annual IT operating and capital budgets; track ROI and total cost of ownership for cloud services and hardware refresh cycles. Serve as tenant Global Administrator; configure and maintain Exchange Online, SharePoint Online, Teams, and Entra ID (Azure AD).  Implement Conditional Access, MFA, PIM, sensitivity labels, retention policies, eDiscovery, DLP, and Advanced Audit. Oversee Intune endpoint management (Windows 10/11, iOS/iPadOS, Android, macOS) for on-prem and remote users. Assist in the maintaining of the System Security Plan (SSP), Plan of Action & Milestones (POA&M), and continuous monitoring activities for DFARS 252.204-7012, CMMC Level 2, and ITAR data handling. Lead incident response, vulnerability management, and periodic penetration tests; coordinate with the Facility Security Officer (FSO) on insider-threat and reporting requirements.  Manage Microsoft Sentinel (or equivalent SIEM) for log aggregation and correlation. Maintain HQ local-area network (firewalls, SD-WAN, switching, Wi-Fi, VoIP) and site-to-site VPN or ExpressRoute connectivity to GCC High.  Administer DNS, DHCP, and certificate services in an Azure Gov configuration.  Establish and test disaster-recovery and business-continuity plans, leveraging Azure Site Recovery and Microsoft 365 backups. Deploy self-service knowledge articles and automated onboarding/off-boarding workflows (e.g., Power Automate, Entra ID identity lifecycle). Evaluate, select, and manage FedRAMP Moderate/High authorized SaaS and IaaS providers; negotiate renewals and ensure data-processing addenda meet U.S. Government flow-down clauses. Produce SOPs, network diagrams, configuration baselines, and executive dashboards.  Deliver user-friendly security-awareness and M365 productivity training to maximize adoption and reduce risk. Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.     This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.