Customer Support Specialist

Job DescriptionWe are currently seeking a Customer Support Specialist to join our team. This role plays a crucial part in maintaining customer satisfaction by providing timely and professional assistance. The ideal candidate is a problem-solver with strong communication skills and a genuine desire to help customers.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a courteous and efficient mannerResolve product or service issues by clarifying customer concerns, determining the cause of the problem, and offering appropriate solutionsMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure timely issue resolutionIdentify recurring customer concerns and communicate them to the appropriate teams for continuous improvementFollow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome