The position is responsible for ensuring that customer orders (or requisitions) are being processed and fulfilled by the Consolidated Service Center (CSC) in a timely and complete fashion. This will involve regular written and verbal communications with customers, CSC personnel, buyers, vendors to resolve order fulfillment shortages, errors, or discrepancies, and assist with implementation of corrective action to prevent future issues. The customer service rep will also process customer returns and work with customers to reduce overstocks. The Customer Service Representative may take on additional responsibilities as the scope of the CSC evolves to best serve the needs of the healthcare system. This position reports to the CSR/Purchasing Manager for the CSC.
Minimum 2-3 year’s experience in a customer service related position or call center environment, preferably health care related.
Exceptional customer service, active listening, written and verbal communication skills.
Ability to resolve and descalate customer order issues and complaints.
Comfortable working in a fast-paced, high-volume environment.
Adaptable and flexible to changes within the supply chain.
Strong time management and organizational skills.
Phone skills, including experience with complex or multi-line systems.
Knowledge and experience with a distribution center fulfillment environment preferred.
Knowledge and experience with ERP and WMS systems preferred. MHHS uses Lawson (ERP) and Infor WMS.
Benefits
At Maxim Healthcare Staffing, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
Benefit eligibility is dependent on employment status.
About Maxim Healthcare Staffing
Maxim Healthcare Staffing has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim's commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed. Maxim Healthcare Staffing is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.