Customer Service Representative

Job DescriptionWe are seeking a detail-oriented and dependable Customer Service Representative to join our team in Houston. The ideal candidate will be responsible for providing prompt, courteous, and effective assistance to customers via phone and email, resolving inquiries, and ensuring a positive experience throughout the service process.ResponsibilitiesHandle incoming customer inquiries and resolve issues efficiently and professionallyProcess orders, forms, and requests accuratelyMaintain detailed records of customer interactions and transactionsFollow communication procedures and guidelines to deliver high-quality serviceCollaborate with internal departments to address customer concernsEscalate complex issues to appropriate team members when necessary