As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.I. Job Summary
Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts.
Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status.
Provide excellent customer service to both internal and external clients.
II. Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook
Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed
Reports monthly to Accounting Manager outstanding collection accounts and issues
Maintain detailed customer information on delinquent accounts including contact information
Meet or exceed objectives and collection goals
Analyze and maintain unapplied cash with cash applications before sending Aging to customer
Conduct customer research for unresolved accounts
Prepare and send aging reports to commercial customers monthly
Must be able to thrive in a fast-paced corporate environment
Performs based on experience most job responsibilities with increasing effectiveness with some direction from Accounting Manager
Possesses required knowledge and skill requirements, but continuously building more experience via training and team learning
Continually learning some aspects of job or developing expertise to handle them more independently and effectively
Advanced MS Excel experience with the ability to toggle within multiple spreadsheets, and utilize VLOOKUPS and pivot tables
Organization skills – must be able to prioritize accounts and tasks
Self-starter – must be able to work through their accounts with little to no supervision
Availability – Must be available 8-5 M-F (Hybrid days are Tuesdays, Wednesdays, Thursdays)
III. Supervisory ResponsibilitiesThis job has no supervisory duties.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.A. Education and ExperienceEducation: High School Diploma or GED (accredited).Experience: No prior work experience required, but previous Accounts Receivable experience is highly preferred.B. Certificates, Licenses, Registrations or Other RequirementsNone required.C. Other Knowledge, Skills or Abilities Required
Must have Excel experience. High preference for candidates who are experienced with VLOOKUP and Pivot Tables.
Must currently live in the Houston area within commuting distance of corporate office in downtown Houston.
Must be authorized to work in the US.
V. Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Normal setting for this job is: office setting/hybrid.BenefitsAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click “Apply.”Equal Opportunity Employer: Minority/Female/Disability/Veteran