DescriptionCome and be a part of a dynamic team of learning professionals who are elevating the performance of Amazonians at AMXL. Our mission is to create measurable, scalable and innovative learning solutions that empower our associates, stakeholders, DAs, and DSPs to be customer-centric in offering the end to end customer experience for heavy and bulky products. We help our learners through their onboarding journey (new hire training, refresher and upskill training, and on-the-job support) in a way that builds confidence and increases knowledge retention. We leverage multiple specialties including training program design, digital learning strategy, content strategy, and localization solutions to accelerate the learning curve for our teams to achieve operational excellence. To support our organizational mission, we must have exceptionally talented, bright, empathic, and driven leaders in our organization. We believe everyone is a leader and it is our job to grow and develop people at every level in ways that have long-lasting impact.As a Program Manager on the AMXL L&D team, you will play a vital role in creating a pipeline of associates and third party drivers who are trained to provide the highest levels of delivery and services execution that exceeds our customer's expectations.Key job responsibilities
Facilitate the timely delivery and execution of training/onboarding programs in your region for delivery associates, ensuring they learn the requisite skillset to quickly become experts in their field.
Work with regional operational leadership to assess, evaluate and prioritize onboarding/training requirements.
Understand performance issues by gathering relevant data and customer feedback on key network training initiatives.
Act to improve the quality and effectiveness of training and coaching at your sites for Operations Personnel and delivery associates.
Partner with cross functional stakeholders to identify opportunities to improve the quality of training and coaching.
Lead projects to continuously improve the design of training materials, the quality of our instruction, and effectiveness of our coaching interventions.
Audit and assess L&D training standards, compliance, and job readiness of new learners.
Learn operational processes, visit AMXL sites to perform sort, load out, and ride-a-longs in all vehicle types including Major Appliances and Assembly Services.
Minimum 50% regional travel.
Location is flexible within the specified geographical region.The following AMXL sites are located within the Texas/Plains regionsHDA1, HDA3, HAU1, HAU2, HHO2, HSX2, HMC3, HCI1, HDS1, HLI1, HOK2, HMK4, HMK3, HMK2, HMS2.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Dallas, TX, USA | Houston, TX, USA