Admissions Manager - SUD

It is the purpose of an Admissions Manager to provide oversight and direction to Admissions Department staff and to interact with clients, families, and referral sources to ensure that they have an exceptional experience. In addition, an Admissions Manager is responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Admissions Department. An Admissions Manager acts as a quality control, ensuring customer satisfaction through training Admissions Liaisons and Admissions Administrators properly, monitoring calls, providing direct and timely feedback, and adhering to company policies. Responsibilities: Assist Director(s) with scheduling and staffing needs, including onboarding and training Provide oversight and direction to Admissions Liaisons and Administrators in accordance with the department’s and organization’s policies and procedures Provide feedback on call monitoring chart auditingManage bed boardsMonitor and report on key performance indicators (KPIs)Manage facility check-ins/flash callsConduct clinical assessments to determine which patients are ready to admit and which require additional clinical reviewProficient with the use of insurance verification portals, able to interpret Verifications of Benefits (VOBs) and estimate patient share of costFoster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion De-escalate upset callersConsciously create a workplace culture that is consistent with the overall organization’s and that emphasizes the identified mission, vision and guiding principles, and values of the organization. Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, instant messaging, and regular interpersonal communication. Assist on phones where needed