Job Title: Bilingual Customer Service Representative (Medical Insurance Experience Preferred)
Location: Houston, TX
Company Overview:
i23 Insurance Agency is a leading insurance provider dedicated to delivering exceptional service to our clients. With offices in Houston, TX, and San Jose, CA, we pride ourselves on our commitment to customer satisfaction and strive to exceed expectations in every interaction.
Position Overview:
We seek a dynamic and highly motivated Bilingual Customer Service Representative to join our team. The successful candidate will be pivotal in providing superior customer service to our diverse clientele. This position requires occasional in-office work and client visits for presentations and meetings.
Responsibilities:
Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
Assist clients with product information, policy inquiries, and claim processing.
Address client concerns and ensure timely resolution to maintain high levels of customer satisfaction.
Collaborate with team members to streamline processes and enhance the overall customer experience.
Maintain accurate records of customer interactions and transactions.
Requirements:
Fluency in both English and Spanish.
Previous experience in customer service or a related field, preferably in medical insurance.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in MS Office applications.
Willingness to commute to the office and conduct client visits as needed.
Benefits:
Competitive salary based on experience.
Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Opportunities for professional growth and advancement within the company.
Positive and supportive work environment.
How to Apply:
If you possess a passion for delivering exceptional customer service, are fluent in both English and Spanish and have preferred experience in medical insurance, we encourage you to apply! Please submit your resume and cover letter highlighting your qualifications and language proficiency to [email protected] or call 408-703-4900 ext 4901 for inquiries.
i23 Insurance Agency is an equal-opportunity employer and welcomes applicants from diverse backgrounds.