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Job SummaryCentralized Transaction Operations (CTO) provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. CTO has approximately 4,000 employees.Payment Services provides a variety of services for both individual and corporate customers across all JPMorgan Chase lines of business. Core operations of payment processing include the posting, capture and clearing of checks and processing and movement of cash through the network. The business units within the group continually implement cutting edge technology and their commitment have distinguished them as industry leaders. Payment Services has approximately 610 employees.The Cash and Check Services Team manages armored supplier services, including cash, coin and check processing, Federal Reserve transportation, ATM cash inventory management, cash replenishment, and deposit service scheduling for more than 5,000 ATMs and all Chase banking center locations. The team also manages more than 100 cash vaults (supplier outsourced and Chase-owned) and owns customer set-up and daily support services for the cash and check vault product. Cash and Check Services has approximately 200 employees.Job Responsibilities
Conducts quality control/ research and gathers data
Manages and coordinates escalated issues
Communicates with service partners, both internal and external, to resolve cash and asset discrepancies
Assists with communications and business related tracking & completing end-of-day activities
Creates standard reports and presentations
Provides additional support for various project/process initiatives
Responsible for monitoring systems processing of funds transfer, funds control and database applications
Administration of outages, engaging management, GTI, opening tickets, documentation of root cause and communicating with senior management, clients and other banks regarding payment processing issues or transactions
Reconciles internal transactions between Operations Tellers
Provides coverage for Operations Teller and Operations shipping/receiving functions
Approves adjustments impacting customers in amounts over $100
Required qualifications, capabilities, and skills
Multi-tasking skills
Issue resolution
Organizational skills
Attention to detail
Problem solving
MS Office skills
Oral & written communication
Client relationship
Time management
Analytical skills
Preferred qualifications, capabilities, and skills
Line Of Business knowledge
Business processes and procedures
Product knowledge
Industry knowledge
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
Vacancy caducado!