LocationFort Worth HotelAs breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent. The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Job DescriptionTo guide guests in coordinating spa services to meet their treatment goals or experience desired in an efficient, courteous and professional manner. Support and lead all staff relating to guest satisfaction, proper technical skills, spa knowledge and efficiencies and Safety and Security procedures. Responsibilities
General knowledge of all facets of the hotel and to work effectively with other departments as a team.
Superb hospitality skills with the ability to mentor and train others.
Lead by example, providing the Spa and Salon team with positivity and daily support in coordination with the Director of Spa.
In-depth knowledge of all spa offerings: services, product knowledge, packages and programs.
Continuous awareness of daily operations for guest and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.
Training and mentoring team members in the areas of Omni Culture.
Perform and guide Reception Desk and Locker Room teams with daily spa and salon tasks to include: Scheduling, Financial transactions, Shift Opening and closing procedures and cash handling. All process mentioned to meet Mokara Spa and Omni Audit standards.
Proactively communicating to leadership, any areas that may require restructuring or change for improvement
Assistance with local and in-house group and package guests as needed in coordination with Group Manager.
Provide on-going trainings to increase staff knowledge and guest interaction standards in coordination with Director of Spa.
Responsible for scheduling and attendance tracking for all Spa job descriptions.
Oversee and contribute to spa communications regarding spa and hotel interdepartmental information: Breakroom communication board, Provider call-in process, Memo’s and communications, Accounting regarding billing, new procedures and updates.
Qualifications
Experience with handling cash
Experience in hospitality field
Flexibility with schedule with weekend work required
Good organizational skills
Attention to detail.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .
End of Job Description#IND123Job LocationsUS-TX-Fort WorthPosted Date7 hours ago(6/4/2024 2:30 PM)Requisition ID 2024-110764 of Openings 1Category (Portal Searching) Spa